1

Good Corporate Governance and Anti-Corruption

2

Cybersecurity and Data Privacy

3

Risk Management and Business Continuity

4

Sustainable Supply Chain Management

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5

Research Development and Innovation

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-

6

Artificial Intelligence

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7

Support and Participation with the Community

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-

8

Occupational Health and Safety in the Workplace

9

Product Quality and Safety

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10

Customers Relationship

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11

Human Rights and Non-Discrimination

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12

Workforce Management and Human Capital Development

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13

Climate Strategy

14

Air Quality Management

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15

Waste Management

16

Energy Management

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-

17

Water and Effluent Management

18

Environmental Management Systems

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19

Consideration of Ecosystems and Biodiversity

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• Employees (the Company)
• Business Partners/Suppliers
• Customers/Consumers
• Shareholders/Investors/Analysts
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Insufficient data protection increases the risk of data breaches and cyberattacks, which may undermine privacy and trust, lead to legal claims, and damage corporate image and relationships with customers and business partners.

Positive impact

• The Company has policies and invests in cybersecurity to protect the data privacy of customers, employees, and business partners. This strengthens confidence in information security and the reliability of the Company’s data management systems.

Risk

• Customer or business-partner data breaches may lead to significant penalties under PDPA and severe reputational damage. Cyber incidents may also disrupt operations, increase response costs, and create broader business losses.

Opportunity

• Clear policies, practical procedures, business continuity management (BCM), and employee training enhance legal compliance and information security. These measures reduce breach risks and related costs, while strengthening customer and partner confidence.

• Shareholders/Investors/Analysts
• Customers/Consumers
• Business Partners/Suppliers
• Creditors/Banks

Negative impact

• If the Company cannot manage risks and business continuity effectively, unexpected events (e.g., natural disasters or economic crises) may cause operational disruption, affecting employees, customer and investor confidence, and overall business continuity.

Positive impact

• Strong risk management policies and an effective business continuity plan (BCP) help the Company respond to emergencies, reduce losses, strengthen business resilience, and build stakeholder confidence.

Risk

• nadequate risk management and incomplete continuity planning may lead to business disruption, revenue impact, and higher recovery costs, including additional investment needed to respond to emerging risks.

Opportunity

• A well-established risk-and-opportunity management system, including readiness for new and evolving risks, helps reduce financial impacts and production downtime, strengthens stakeholder confidence, and supports long-term business opportunities.

• Employees (the Company)
• Business Partners/Suppliers
• Customers/Consumers
• Shareholders/Investors/Analysts
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Inadequate governance and internal controls may enable misconduct or corruption, undermining corporate reputation, credibility, and stakeholder confidence.

Positive impact

• Strong governance frameworks foster transparency, accountability, and ethical culture, reducing corruption risks and enhancing stakeholder trust, business opportunities, and long-term socio-economic sustainability.

Risk

• Non-compliance with laws and ethical standards may result in legal actions, penalties, and business disruption, affecting stakeholder confidence and business continuity.

Opportunity

• Robust governance, anti-corruption policies, and effective whistleblowing mechanisms enhance transparency, investor confidence, access to capital, sustainability ratings, and strategic partnerships.

• Corporate Governance
• Code of Conduct
• Anti-Corruption
• Whistleblowing

• 49-51
• 52-58
• 72-77
• 74-77

• Employees (the Company)
• Business Partners/Suppliers
• Customers/Consumers
• Shareholders/Investors/Analysts
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Using AI without appropriate governance and ethical measures may raise concerns about job roles, employment security, and data safety, affecting stakeholders and trust in the Company.

Positive impact

• The Company promotes employee capability building for AI use in work and production processes. Appropriate AI adoption can reduce costs and environmental impacts, support sustainable technology development, and improve overall operational efficiency.

Risk

• Without proper risk assessment, data validation, and model governance, AI use may lead to decision errors and higher costs for correction, system improvements, and additional management effort.

Opportunity

• Responsible AI application can improve production efficiency and data analytics, reduce waste and costs, and enhance product quality. It also strengthens the Company’s technology image and builds long-term confidence among customers and investors.

• Shareholders/Investors/Analysts
• Customers/Consumers
• Business Partners/Suppliers
• Creditors/Banks

Negative impact

• Insufficient supply chain oversight may lead to human rights issues, environmental impacts, and community conflicts. This can increase reputational risk and threaten raw material continuity.

Positive impact

• The Company applies ESG-based supplier selection and assessment, and implements initiatives to strengthen sustainable supply chains. This reduces environmental and human-rights impacts, builds stakeholder confidence, lowers supply chain risk, and supports long-term growth.

Risk

• Suppliers with ESG risks may expose the Company to legal, environmental, and labor-related issues. Weak supplier monitoring may increase procurement costs and reduce transparency and traceability of raw materials.

Opportunity

• ESG supplier assessment and traceability increase supply chain transparency, reduce risks, strengthen stakeholder confidence, and improve access to markets with higher sustainability requirements and regulations.

• Sustainable Supply Chain Management
• Governance Performance

• 104
• 298

• Customers/Consumers
• Shareholders/Investors/Analysts

Negative impact

• Insufficient investment in R&D for quality, health, and environmental needs may reduce product safety and market opportunities, and weaken stakeholder confidence and business competitiveness.

Positive impact

• R&D improves production efficiency, reduces costs, and enhances product quality and variety. It supports business opportunities and brand reputation, strengthens stakeholder confidence, attracts customers, and improves long-term competitiveness.

Risk

• If R&D investment is not adequate, the Company may not meet market expectations, affecting revenue and customer trust. Limited innovation may also reduce competitiveness and market share over time.

Opportunity

• Continuous R&D can reduce costs related to product recalls, compensation, and waste management. It also supports new product development, increases customer confidence and loyalty, and strengthens competitiveness and long-term business value.

• Employees (the Company)
• Customers/Consumers
• Related Goverment Agencies/ Enterprises/Private Sector Agencies
• Communities

Negative impact

• Workplace accidents, chemical exposure, and unsafe conditions may result in injuries to employees and contractors, reduce morale and productivity, and negatively affect corporate reputation. These incidents may also increase turnover rates and long-term costs related to insurance and management.

Positive impact

• The Company places strong emphasis on safety, with defined safety KPIs, awareness-building programs, and risk-control standards to prevent and reduce accidents, while providing a safe working environment for employees and contractors.

Risk

• Occupational accidents and work-related illnesses may increase medical, compensation, and insurance costs, and adversely affect absenteeism and turnover. If inadequate controls are identified, the Company may face regulatory penalties and legal liabilities, undermining stakeholder confidence.

Opportunity

• Strong OHS management reduces accidents and loss-related costs, improves operational efficiency, and strengthens trust among employees, customers, and investors. It can also support access to markets that require high OHS standards.

• Occupational Health and Safety in the Workplace
• Social Performance

• 138
• 219

• Employees (the Company)
• Business Partners/Suppliers
• Customers/Consumers
• Communities

Negative impact

• Discrimination or human rights violations (e.g., forced labor or exclusionary practices) may raise serious ethical concerns and undermine trust with partners. It can also trigger public backlash, damage corporate reputation, and weaken stakeholder confidence.

Positive impact

• The Company promotes equality and respect for human rights across operations and throughout the supply chain, strengthening corporate reputation and supporting a more inclusive and sustainable society over the long term.

Risk

• Human rights violations may lead to regulatory investigations, penalties, legal claims, and significant remediation costs. In severe cases, the Company may face customer sanctions or loss of business, negatively affecting revenue, reputation, and stakeholder confidence.

Opportunity

• Strong human rights and non-discrimination policies enhance credibility, reduce long-term legal risk, support alignment with higher sustainability standards, and improve access to capital or financial products that prioritize ESG and human rights performance.

• Human Rights and Non
• Discrimination

• Customers/Consumers

Negative impact

• Insufficient product information, delayed complaint handling, or late delivery may lead to complaints and returns, reducing customer trust and negatively affecting sales.

Positive impact

• Transparent product communication, effective multi-channel feedback mechanisms, and responsive after-sales services strengthen ongoing customer confidence and help attract both existing and new customers.

Risk

• Inadequate communication or weak after-sales service may result in customer loss, reputational damage, and reduced satisfaction-potentially lowering sales and limiting opportunities to expand in overseas markets.

Opportunity

• Continuous customer engagement and feedback channels enable product and service improvement, increase satisfaction and trust, generate positive word-of-mouth, strengthen corporate image, and support sustainable long-term partnerships and sales growth.

• Employees (the Company)
• Business Partners/Suppliers

Negative impact

• Lack of appropriate employee care and skills development systems may reduce workforce performance, increase turnover, and limit the Company’s ability to attract and retain talent-potentially affecting results, corporate image, and long-term competitiveness.

Positive impact

• Ongoing employee well-being and capability development enhances quality of life, engagement, and motivation, enabling employees to drive business goals. It strengthens employer brand, improves retention of high-quality talent, and supports overall operational effectiveness and competitiveness.

Risk

• Insufficient upskilling and employee support may increase turnover-particularly among high-potential talent-affecting productivity and product quality. It may also raise HR costs related to recruitment and training, weakening long-term competitiveness.

Opportunity

• Continuous skills development and career support improve performance, reduce recruitment costs, strengthen competitiveness amid market and technological change, and enhance stakeholder confidence in the Company’s long-term sustainability readiness.

• Workforce Management and Human Capital Development
• Social Performance

• 124
• 208-219

• Communities

Negative impact

• Inadequate consideration of business impacts on local communities, or a lack of continuous engagement, may lead to unresolved concerns and disputes. This can escalate into complaints, protests, or community opposition, potentially affecting operations and corporate reputation.

Positive impact

• The Company promotes social responsibility and supports community development (e.g., health, education, and environmental initiatives). These efforts strengthen cooperation and trust, and contribute to long-term shared value and community well-being.

Risk

• Insufficient community support or failure to address community concerns may trigger conflicts and increasing demands, which can affect business continuity, increase settlement and remediation costs, and weaken corporate image and stakeholder confidence.

Opportunity

• Continuous community engagement helps build constructive relationships, reduce conflict risk, and enhance corporate reputation. It can also improve access to local workforce and support sustainability ratings, as well as create opportunities for collaboration or funding support from public and local agencies.

• Customers/Consumers

Negative impact

• Products that fail to meet required quality standards or are contaminated may directly harm user safety. This can lead to complaints, product recalls, loss of brand trust and customer base, regulatory sanctions, and additional costs to address defects and related damages.

Positive impact

• Robust quality control aligned with manufacturing standards enhances product quality and safety, reduces complaints and recalls, improves customer satisfaction, and strengthens competitiveness. It also supports investment attractiveness and enables premium or higher-value product development.

Risk

• Failure to meet product quality and safety standards may result in recalls, fines and compensation, potential license suspension, and order cancellations by business partners. It may also increase operating costs from recall management and disposal of non-conforming products.

Opportunity

• Consistent quality and safety management strengthens stakeholder confidence, customer loyalty and satisfaction, supports revenue growth and long-term customer retention, and reduces provisions for warranty and claims.

• Employees (the Company)
• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies
• Business Partners/Suppliers
• Customers/Consumers

Negative impact

• Business operations and production processes generate greenhouse gas emissions. Without a clear climate strategy and effective risk response, the Company may face business disruption and long-term erosion of stakeholder confidence.

Positive impact

• The Company promotes low-carbon technologies, renewable energy, and energy efficiency to reduce emissions and environmental impacts. These actions enhance corporate image, respond to customer and policy expectations, and strengthen long-term competitiveness and investor attractiveness.

Risk

• Climate change impacts, tighter regulations, and increasing disclosure requirements may raise operating costs and capital needs for low-carbon technologies. Poor risk management may lead to business disruption, reduced competitiveness, and long-term loss of stakeholder confidence.

Opportunity

• A clear climate strategy with targets and ongoing performance tracking—focusing on reducing fossil fuel use, improving energy efficiency, and expanding renewable energy—can strengthen customer and investor confidence. It may also support carbon credit project certification and improve access to green finance, enhancing long-term competitiveness.

• Climate Strategy
• Environmental Performance

• 171
• 223-224

• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Improper waste management—especially hazardous waste such as chemicals and production waste—may cause pollution, legal non-compliance, and community complaints, increasing management costs and adversely affecting corporate reputation and stakeholder confidence.

Positive impact

• Effective waste management reduces material use and resource intensity, lowers disposal costs, and creates value from circular economy opportunities. It also strengthens environmental reputation and stakeholder confidence.

Risk

• Improper waste management may increase disposal costs and create risks of leakage or environmental incidents, leading to legal non-compliance and community complaints. This could adversely affect corporate reputation and project approvals.

Opportunity

• The Company manages waste efficiently through the 3Rs approach, the BCG model, and a Zero Waste to Landfill policy. These initiatives reduce disposal costs, create value from residual materials, and strengthen environmental performance and corporate sustainability image.

• Waste Management
• Environmental Performance

• 195
• 227-230

• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Inefficient water use or non-compliant wastewater discharge may cause conflicts and complaints from communities, particularly in water-stressed areas. This could affect water resources and ecosystems, create legal risks, reduce community trust, and harm the Company’s long-term reputation.

Positive impact

• The Company implements efficient water management and wastewater treatment prior to discharge, helping protect the environment, reduce legal risks, prevent community conflicts, and strengthen stakeholder confidence and corporate reputation.

Risk

• Ineffective water management may increase treatment costs and raise risks of water shortages in water-stressed areas, potentially leading to community conflicts. Non-compliant discharge could result in fines, permit impacts, reputational damage, and stakeholder complaints.

Opportunity

• Efficient water management and water reuse reduce freshwater withdrawal, lower treatment costs, mitigate water resource constraints, and support regulatory compliance. These measures strengthen community trust and environmental performance.

• Water and Effluent Management
• Water management
• Effluent Management
• Environmental Performance

• 190
• 190-193
• 225-227

• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies
• Business Partners/Suppliers
• Customers/Consumers

Negative impact

• Air emissions from production processes (e.g., particulate matter and odor) that do not comply with legal limits may affect employee and community health, lead to complaints or legal disputes, and damage corporate reputation and stakeholder confidence.

Positive impact

• The Company implements dust capture, odor control, and air treatment systems to reduce air pollution beyond compliance, minimize community complaints and conflicts, and strengthen trust and corporate reputation.

Risk

• Non-compliance with air emission standards may harm health, increase complaint and legal risks, and lead to fines, compensation, and additional system upgrade costs, undermining corporate image and stakeholder confidence.

Opportunity

• Effective air pollution control reduces complaints, improves local environmental quality, enhances trust with communities and regulators, supports access to markets with strict standards, and reduces long-term environmental management costs.

• Air Quality Management
• Environmental Performance

• 189
• 224

• Employees (the Company)
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Inefficient energy use and reliance on fossil fuels can increase energy costs and greenhouse gas emissions, affecting air quality and accelerating climate change.

Positive impact

• The Company improves energy efficiency through technologies such as Auto Blow systems and Absorption Chillers, and increases renewable energy use through solar installations and biomass. These measures reduce fossil fuel consumption, air pollution, and greenhouse gas emissions.

Risk

• Inefficient energy use and reliance on fossil fuels may increase operating costs and emissions, weakening corporate reputation and stakeholder confidence. There is also a risk of failing to meet Sustainability-linked Loan targets, which could lead to higher interest rates and increased financing costs.

Opportunity

• Investment in energy efficiency and renewable energy can reduce production costs and emissions in the long term, strengthen sustainability performance, improve access to tax incentives and green finance, and enhance competitiveness and energy management effectiveness.

• Energy Management
• Environmental Performance

• 184
• 222

• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies

Negative impact

• Failures in the Environmental Management System (EMS) to properly monitor and control environmental impacts could harm the environment and communities, increase risks of legal non-compliance, and lead to stakeholder disputes or complaints.

Positive impact

• A robust Environmental Management System enables effective control, monitoring, and continuous improvement of environmental performance, supports regulatory compliance, fosters an environmentally responsible culture, and strengthens stakeholder confidence.

Risk

• An ineffective EMS may increase environmental management costs and the risk of non-compliance with laws and standards, potentially resulting in complaints, fines, remediation expenses, and reputational damage.

Opportunity

• A strong EMS helps systematically control environmental risks and costs, enhance competitiveness, ensure compliance with environmental standards, and reinforce corporate reputation and stakeholder trust.

• Environmental Management Systems
• Building a Green Culture 

• 165
• 166

• Communities
• Related Government Agencies/ Enterprises/Private Sector Agencies
• Business Partners/Suppliers
• Customers/Consumers

Negative impact

• Business activities, including plant construction and wastewater discharge, if not properly managed, may affect ecosystems and biodiversity. This could lead to disputes with communities, NGOs, or regulators, and negatively impact corporate reputation and stakeholder confidence.

Positive impact

• The Company maintains a stringent environmental management system that helps control environmental impacts, monitor and continuously improve performance, ensure regulatory compliance, foster an environmentally responsible culture, and build stakeholder trust.

Risk

• Operational impacts on ecosystems and biodiversity may trigger complaints, reputational damage, and lower sustainability ratings, potentially reducing stakeholder confidence and long-term business opportunities.

Opportunity

• The Company promotes biodiversity conservation and implements deforestation-free rubber sourcing policies, strengthening credibility in ESG-focused markets, reducing community conflicts, and supporting long-term sustainability.